Join the HathiTrust User Support Team

HathiTrust is seeking new members for the HathiTrust User Support team. This is a great opportunity to get involved with the day-to-day work of HathiTrust and to learn more about HathiTrust’s general operations. HathiTrust User Support is an asynchronous user support team that communicates with users via a ticketing system. HathiTrust does not provide in-depth reference services. Messages are submitted by member libraries, by students and faculty, and by public users from around the world.

Current member library employees may apply using this form. Nominations are due by Friday June 30, and training occurs in August. User Support members are expected to serve for up to four hours per two week period. This includes being on call one day every two weeks and following-up on messages as needed. Participation in HathiTrust User Support constitutes service to the profession.

This is a good opportunity for new library professionals, current experts in user or access services, or digital conversion experts or catalogers interested in improving the quality of the HathiTrust collection.

We currently have vacancies on two subgroups. In the application form, please indicate the team of greatest interest.

• General Support team members do initial review of tickets on their scheduled day, answer basic questions, and refer tickets to other people as needed.
• Bibliographic Corrections team members review catalog error reports and work with contributing libraries to receive metadata corrections. Familiarity with MARC format is required.

Find more about the experience of serving on the HathiTrust User Support Team by watching this HTUS Community Week recording. Please direct any questions to Val Waldron, Chair of HathiTrust User Support, at vwaldron@hathitrust.org.